Privacy Policy

1. Introduction


The right to privacy and, specifically, the right to personal data protection is one of the values of ZODIAC POOL CARE EUROPE (hereinafter, “FLUIDRA”), which is set out in our Code of Ethics.


The aim of this policy is to explain how FLUIDRA shall process the personal data it collects from the various forms posted on this Website. Your personal data shall be processed in the strictest confidence and solely for the purposes to which you have consented, as explained below in this General Privacy Policy and in each of the Privacy Policies on the various forms.



2. Commitment to privacy


FLUIDRA is fully committed to compliance with the European Union’s General Data Protection Regulation and the laws on personal data protection in force at any given time, as this is a top priority for FLUIDRA.


Therefore, FLUIDRA has made the decision to implement the following principles, in which privacy forms the basis of all data processing:


  • Transparency in data processing is one of our priorities, so whenever we collect personal data about you we shall duly inform you of the purpose for which they shall be processed in the relevant privacy policy.


  • We shall only process the data that are strictly necessary for the purposes about which you shall have been informed.


  • We shall never oblige you to provide personal data, unless absolutely necessary to render you a service that you may have requested.


  • Whenever possible, we shall make the most straightforward means available to you for you to control your personal data.


  • We do not disclose data to any third parties, except to those suppliers that render us services, and those about which we have informed you beforehand and to which you have given your consent.


Purposes, bases of legitimacy and conservation periods of the data processing. 


FLUIDRA collects your personal data for handling your requests and providing you with the products and services that you may find useful. Specifically, we process your personal data for the following purposes:



Legal Grounds

Storage period

  1. To respond to your inquiries, questions and requests made through the contact form.

The basis of legitimacy is the legitimate interest of Fluidra in responding to your queries.

The benefit for Fluidra is to be able to establish a potential pre-contractual relationship with the interested party, thus being able to precisely know their needs.

The benefit for the interested parties is to be able to receive clear and concise information regarding their queries or requests. 

For more information on legitimate interest, please refer to section 4 of this privacy policy.

All data you provide will be processed for the time necessary to fulfill your request or inquiry.

  1. To improve our web pages, services, products, and provide better service and content.

The basis of legitimacy is the consent you have given by accepting cookies.

For more information, please see our Cookie Policy.


On some occasions, it may be necessary to process your personal data to comply with legal obligations, or in relation to a contractual relationship we may have with you.


In all other cases, whenever required, we shall ask you for your consent for processing your personal data.




3. International data transfers



FLUIDRA, as an international company, has international service providers that may render their services from outside the EU. As a result, it is possible that your data may be transferred outside of the European Union or the European Economic Area.


In any event, FLUIDRA shall ensure that such data processing is protected by the appropriate safeguards, which may include Standard Clauses approved by the EU that are taken from agreements approved by the EU regulator and that provide sufficient safeguards to ensure that data processing complies with the requirements of the EU’s General Data Protection Regulation, as well as third-party certifications, amongst others.




4. Processing activities based on the legitimate interest



In accordance with what is indicated in the second section of this Privacy Policy, Fluidra may carry out processing based on legitimate interest. In order to assess the legitimate interest, a weighting of the legitimate interest has been carried out in which we have analyzed our own benefits as a data controller, as well as the benefits of third parties, and in which we conclude that our legitimate interest on the processing prevails over the interests, rights and freedoms of users.


You may at any time request further information about the weighting of legitimate interest by contacting our Data Protection Officer (DPO) at the address indicated in section 6 of this Privacy Policy. We would also like to take this opportunity to remind you that you have the right to object to processing based on legitimate interest.

5. Duration of processing and term of storage


Fluidra is bound by the undertaking to only process your personal data while they are actually useful to us and we are able to provide you with a quality Service by using them. Therefore, we make every reasonable endeavour to keep the term of processing and storage of personal data as short as possible.


To this regard, we shall inform you of the term of processing and/or storage of personal data on each form from which data are collected.


In any event, even if you request that we delete your data, we may store and keep them, subject to their being blocked as required by law, for the term required for us to fulfill our legal obligations and for their disclosure to the competent Authorities on the various matters to which they are subject. 


6. Exercise of rights and complaints to the Spanish Data Protection Agency (AEPD)


As a result of FLUIDRA processing your personal data, current laws grant you a number of rights. Below is a brief explanation of each right to assist you should you wish to exercise them:



1. Right of access. You are entitled to find out which of your personal data are processed and the purposes for which we process them.




2. Right of rectification. Your data shall always belong to you and, as such, you may at any time request that they be rectified if the records we hold of them were wrong.




3. Right of erasure. You may at any time request that your personal data be erased from our records. However, as set out in the above section on data storage, it should be remembered that in certain circumstances compliance with the laws in force may prevent this right from actually being exercised.




4. Right to object. You may object to your personal data from being processed in relation to any of the purposes for which we process them, pursuant to the privacy policies that may apply in each case.




5. Right to restriction of processing. You may request restriction of processing in the following cases:




a. If you consider that the data we hold about you are incorrect or inaccurate.



b. If, in the event that you believe we are not legitimately processing your data, you prefer that we restrict their processing rather than erasing them.



c. If the data we have on record are no longer required for the purposes for which we collected them, but you need us to store them to file a lawful claim.



d. If, having exercised your right to object to the processing of your data for a specific purpose, you are awaiting a reply from us to this regard.








6. Right to data portability. Provided that it is technically possible and reasonable to do so, you shall be entitled to request that the personal data that you have directly submitted to us be disclosed to another data controller. If this is possible, we shall directly disclose your data to this other data controller, but if this were not possible, we shall provide them to you in a standard format.



Whenever we process your data based on your consent, you may withdraw it at any time, whereby the only consequences for you, depending on the right exercised, shall be not to be able to render certain services to you.


You may exercise your rights by addressing Fluidra through an email to dataprivacy@fluidra.com. 

In addition, should you wish to do so you may contact our Data Protection Officer (DPO) at dataprivacy@fluidra.com. 


If you have any doubt or complaint about how we process your personal data, or any other matter related to the matter, you can contact our DPO, by e-mail to dataprivacy@fluidra.com, with the reference or to the attention of the "Data Protection Officer". In case of not obtaining an answer within a reasonable period of time, you will be able to lodge a complaint with to the corresponding Data Protection Authority.



7. Confidentiality and security in data processing


Your personal data are very important to us and we undertake to process them in the strictest confidence and with utmost discretion, as well as to implement all security measures that we consider are required and reasonable.


In this regard, FLUIDRA hereby represents and warrants that it has implemented all available technical means to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided by users.



8. Social media


Social media form part of the everyday lives of many Internet users, we have created different profiles in them. 


All users may join the pages or groups set up by FLUIDRA on the various social media platforms. 


However, you are reminded that, unless we directly ask you for your data (for example, through marketing campaigns, competitions, promotions or in any other valid way), your personal data belongs to the corresponding social media platform. Therefore, we recommend that you read the terms and conditions of use and privacy policies carefully and be sure to set your preferences insofar as the processing of your data is concerned.